Privacy Policy
Last Updated: 28 September 2026
TMA Roadside Assistance ("TMA", "we", "us") respects your privacy. This policy explains what personal data the TMA Roadside Assistance app collects, why we collect it, how we store and protect it, who we share it with, and the choices you have.
1. Information We Collect
- Account & contact details: name, mobile number, email address (if provided).
- Vehicle details: vehicle registration number, vehicle type/model, and a copy or details of the Registration Certificate (RC) for verification.
- Location data: your device's precise location, collected only when you request roadside assistance or search for nearby service providers, so that help can reach you.
- Membership & payment information: card category (Silver / Gold / Platinum), premium paid, payment status and transaction reference. Card, UPI or bank details are processed by our payment partner and are not stored on our servers.
- Service records: breakdown requests, service history, call details and support communications.
- Device & usage data: device model, operating system, app version, crash logs and IP address.
2. How We Use Your Information
- To register your vehicle and manage your membership.
- To dispatch the nearest service provider or towing partner to your location.
- To verify your identity and vehicle before providing service.
- To process payments, renewals and premium carry-forward.
- To contact you about your service request, membership or support queries.
- To maintain security, prevent fraud and improve the app.
3. Data Handling & Security
We follow reasonable security practices to protect personal and sensitive data:
- Encryption in transit: all data between the app and our servers is transmitted over HTTPS/TLS.
- Secure storage: personal data is stored on protected servers; sensitive data (such as passwords or tokens, if any) is stored in encrypted or hashed form.
- Access control: only authorised TMA staff and service partners can access customer data, and only to the extent needed to provide the service. Access is protected by authentication.
- Payment security: payments are handled by PCI-DSS compliant payment providers. We do not store full card numbers, CVV or UPI PINs.
- Location data: used only while you are requesting or receiving assistance. We do not track your location in the background or sell it to anyone.
- Data minimisation: we collect only the data required to deliver our services.
- Breach response: if a security incident affecting your personal data occurs, we will take steps to contain it and notify affected users and authorities as required by law.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data continuously.
4. Data Sharing
We do not sell your personal data. We share it only with:
- Service providers & towing partners assigned to your request (name, contact number, vehicle details and location).
- Payment gateway partners to process your premium payments.
- Technology vendors that host our servers, send SMS/OTP or provide analytics and crash reporting (add the actual vendors, e.g. Firebase / Google).
- Authorities when required by law, court order or to protect rights and safety.
5. Data Retention
We keep your data for as long as your membership is active and for a reasonable period afterwards to meet legal, accounting and dispute-resolution needs. After that, it is deleted or anonymised.
6. Your Rights & Choices
- Access and review the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your account and data using your registered mobile number (see Section 7), subject to legal retention requirements.
- Withdraw consent for location access at any time from your device settings (some features may then not work).
To exercise these rights, email tmaev0007@gamil.com. We will respond within a reasonable time.
7. Account & Data Deletion
You can request deletion of your account and associated data at any time by submitting a request with the mobile number registered with your account on our Account Deletion page: https://tmaev.com/delete-account-policy.php.
- We verify the request against your registered mobile number before deleting anything.
- Data deleted: your profile, contact details, registered vehicle details, uploaded documents and location data.
- Data that may be retained: payment, invoice and service records, kept only as long as required by law or for dispute resolution , then deleted or anonymised.
- Deletion is permanent. Any remaining membership benefits or carried-forward premium cannot be restored, and the premium remains non-refundable as per our membership terms.
8. Children's Privacy
The app is intended for users aged 18 and above. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date above shows the latest version. Continued use of the app after changes means you accept the updated policy.
10. Contact Us
- App Name: TMA Roadside Assistance
- Phone: +91 7373737699
- Email: tmaev0007@gamil.com
- Address: No. 123, Anna Salai, Chennai - 600001, Tamil Nadu