Privacy Policy
Last Updated: September 19, 2026
1. Registration
Customers must register their vehicle with the prescribed premium amount, which is valid for one year from the date of registration along with their mobile number.
2. Refund Policy
Under any circumstances, the premium amount is non-refundable.
3. Breakdown Limit
Only five breakdown services are permitted per year. If exceeded, additional charges will be collected based on the service required.
4. Membership Categories
Based on the premium amount, customers will be categorized as:
- Silver Card Holder
- Gold Card Holder
- Platinum Card Holder
5. Vehicle Verification
The original Certificate of Registration (RC) must be shown to the service provider for proper identification.
6. Emergency Contact
Customers should immediately contact the toll-free number after a breakdown (BD) with proper landmark details.
7. Service Scope
Service providers will handle only minor repairs on-site. Major issues will be repaired at the service center.
8. Charges for Major Repairs
For major repairs, customers must pay for spare parts, service charges, and towing charges. Platinum card holders may receive exceptions.
9. Service Delay
In case of delay in service provider arrival, customers should not approach police or court. The management will provide appropriate solutions.
10. Management Support
The management will provide remedies and solutions for customer difficulties.
11. Repair Time
Customers must allow sufficient time for major repairs. For emergencies, alternative vehicle arrangements can be provided at additional cost.
12. Service Validity
Preliminary repairs will be done only for registered vehicles. Otherwise, service charges will be applied.
13. Premium Carry Forward
If no breakdown occurs during the year, 75% of the premium will be carried forward to the next year, provided the customer pays the remaining 25%.
14. Card Benefits
- Platinum Card: Includes towing and spare parts benefits
- Silver Card: Towing and spare parts charges will be applicable
15. Charging Notification
Customers must inform "TMA Roadside Assistance" while charging the registered vehicle.
16. Force Majeure
The company is not responsible for delays due to natural calamities such as floods, heavy rain, or other disasters.
17. Contact Information
- App Name: TMA Roadside Assistance
- Phone: +91 7373737699
- Email: tmaev0007@gamil.com
- Developed By: Minsway Solutions