Find answers to common questions about TMA Customer App, services, and roadside assistance
TMA (Tamil Nadu Mechanical Association) Customer App is a platform that connects vehicle owners with certified mechanics across Tamil Nadu. You can find nearby mechanics, book services, and request assistance quickly and easily.
Yes, the TMA Customer App is completely free to download and use. You only pay for the mechanical services you request through the app. There are no subscription fees or hidden charges.
TMA services are available across all major cities and towns in Tamil Nadu, including Chennai, Coimbatore, Madurai, Tiruchirappalli, Salem, Tirunelveli, and many more. Our network of 5000+ certified mechanics ensures coverage throughout the state.
Yes, for availing roadside assistance services, you need to register your vehicle with the prescribed premium amount. The registration is valid for one year from the date of registration. However, you can still use the app to find mechanics for general services without registration.
Simply enable location services on your device, open the app, and tap on "Find Nearby Mechanics." The app will show you a list of available mechanics within your area along with their ratings, specialties, and distance from your location.
Our mechanics offer a wide range of services including: Engine repair, AC service, Battery replacement, Tire repair & replacement, Brake service, General maintenance, Emergency roadside assistance, Transmission repair, and more.
Mechanic arrival time depends on your location and traffic conditions. Typically, mechanics arrive within 30-60 minutes in urban areas. In case of delays due to natural calamities or heavy traffic, our support team will keep you updated.
Registered members are permitted up to 5 breakdown services per year. If the limit is exceeded, additional charges will be collected as per the service requirement.
Prices are based on the type of service, time of day, and location. All prices are shown upfront before you confirm the booking. There are no hidden charges. For registered members, pricing varies based on membership category (Silver, Gold, Platinum).
We accept all major credit/debit cards, UPI payments (Google Pay, PhonePe, Paytm), net banking, and cash payments to the mechanic. All digital payments are processed securely through our payment gateway.
Under any circumstances, the premium amount is not refundable. However, if your vehicle does not experience any breakdown during the prescribed period, 75% of the premium amount will be carried forward to the next year (with the remaining 25% payable).
Based on the premium amount, customers are categorized as:
• Silver Card Holder - Basic coverage with separate charges for spares and towing
• Gold Card Holder - Enhanced coverage with priority service
• Platinum Card Holder - Premium coverage with FREE towing and FREE spare parts for major repairs
Yes, all mechanics on our platform are TMA certified. They undergo background verification, skill assessments, and regular training to ensure quality service. You can view mechanic ratings and reviews before booking.
Your satisfaction is our priority. If you're not satisfied with the service, you can rate the mechanic and provide feedback through the app. Our support team will review your case and work to resolve any issues promptly.
Our service providers can rectify minor problems on the spot. If the problem is major, it will be repaired at our service centre by authorized mechanics. For major repairs, customers need to pay for spare parts and service charges (except Platinum card holders).
Before service begins, please ask the mechanic to show their TMA identification card. You should also keep your vehicle's original registration certificate ready for proper identification as required by our terms and conditions.
Can't find the answer you're looking for? Please contact our support team.