Terms & Conditions
Please read these terms carefully before using our roadside assistance services
Vehicle Registration
Customers should register their vehicle with prescribed premium amount which is applicable for one year only from the date of registration along with their mobile number.
Non-Refundable Premium
Under any circumstances the premium amount is not refundable.
Breakdown Limit
Only five breakdowns are permitted per year. If it exceeds the limit, charges will be collected as per the requirement.
Membership Categories
Based on the premium, customers will be categorized as Silver Card Holder, Gold Card Holder, and Platinum Card Holder.
See Categories BelowIdentification Required
Original certificate of registration should be shown to the "Service Provider" for proper identification.
Contact Procedure
Customer should contact "Toll Free" Number immediately after breakdown with proper landmark.
On-Site Repairs
Our service provider is only able to rectify minor problems on the spot. If the problem is major, it can be repaired only in our service centre by our service provider.
Major Repairs Charges
For major repairs, customers have to pay for spare parts along with service charge and towing charge. Platinum card customers are exceptional.
Service Delay Disclaimer
If service provider arrival to the breakdown spot is delayed, the customer should assure that they will never approach police or court for inconvenience.
Management Remedies
Management itself provides remedies and solutions if the customer faces such difficulties.
Repair Timeline & Alternative Vehicle
For major repairs, customers should allow the provider to take their own time to complete perfectly. For emergency concerns, alternative vehicle arrangements are possible, but the customer should pay for the concerned vehicle arrangement.
Service Charges
Preliminary repairs should be done only for the registered vehicle at the breakdown spot. If not, service charges will be collected.
Premium Carry Forward
If the registered vehicle does not experience breakdown for the prescribed period, 75% of the premium amount will be carried over to the next year under the condition that the customer pays the remaining 25% amount.
Card Holder Benefits
For Platinum Card Holders, service includes towing and spare parts. For Silver Card Holders, spare parts and towing charges will be collected separately.
Vehicle Charging Notification
Customer should inform "Raja Car Road Service Assistance" while charging the registered vehicle.
Force Majeure
Company is not responsible at any cost for the arrival delay to the breakdown spot due to natural calamity or disaster such as flood, heavy rain, and so on.
Membership Categories
Silver Card Holder
Basic roadside assistance with standard coverage. Spare parts and towing charges apply separately.
Gold Card Holder
Enhanced coverage with priority service and discounted rates on spare parts and towing.
Platinum Card Holder
Premium coverage with FREE towing and FREE spare parts for major repairs. Priority service 24/7.